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  • I purchased a ticket online and have not received a confirmation/ticket. How can I get my ticket?
    Your email confirmation was sent from 'Performing Arts Education Center: Order Confirmation" so you can start by searching your emails for that name. If you purchased an E-ticket, then your email confirmation will show the following message. Your order Id is: PRXXXXXXXX THIS EMAIL IS NOT A TICKET VIEW ETICKETS Just click on the VIEW ETICKETS and the link for your tickets will open. You can show the Eticket(s) on your phone at the door. There is no need to print out your ticket. If you choose the Delivery Method for Will Call or Print at Door, then your ticket(s) will be available for pick up at Will Call at the box office up to 30 minutes prior to the event. We can resend the email if you contact us during Box Office Hours (Monday - Friday 10 am - 4 pm ) or you can request at the Box Office up to 30 minutes prior to the event.
  • I purchased a ticket for the wrong performance. How can I exchange my ticket?
    Please contact the Box Office Monday - Friday 10 am - 4 pm (818) 591-1209 x3. If it's after hour, you may leave a message and we will get back to you on the next business day. You can also email us at If it's after Box Office Hours, and right before the performance, please come to the Event Location up to 30 minutes prior to the performance and someone in the box office can assist you. Please note, some producers may not permit exchanges.
  • I’m feeling sick and won’t make it to the theater tonight. How can I get a refund?
    Just contact our Box Office via phone or email prior to the start of the performance and we will handle your refund as per the refund policies requested by the producer of the event in question. Please note, not all producers offer refunds or exchanges. If after Box Office Hours (Monday - Friday 10 am - 4 pm) please leave a message and we will get back to you on the next business day. (818) 591-1209x3
  • I purchased a Live Stream ticket and I still don't see the performance streaming on my device. Help!
    If you have confirmed the Live Stream start time is correct, please switch your browser to Google or Chrome. Please make sure you are streaming on only one device. The private access code will only work on one device at a time. If it has been shared, you will not be able to stream on more than one device. If you are still having issues and it's after Box Office Hours (Monday - Friday 10 am - 4pm), we apologize for the inconvenience. Please email us at and we can review your order and the issue, and possibly offer either a refund or send you a link to the event On Demand, so you can still enjoy the performance.
  • Can I leave tickets for a late family member at Will Call?
    Yes! Just let the Box Office Staff know and we can set aside the ticket in Will Call.
  • How many handicap seats and companion seats are available in the MainStage theater?
    There are six (6) wheelchair seats, which are either open space, or removable seat, to park a wheelchair. Handicap seating is indicated with a blue dot when purchasing online.
  • How many handicap parking spaces?
    Handicap parking is limited to four (4) at each location. When it comes to handicapped parking, the PAECs are in compliance with all ADA requirements. It’s always easiest to drop off differently abled patrons in front of the theater before parking.
  • How long until the show starts can I buy online?
    Generally, online sales stop 15-20 minutes after the performance start time.
  • Is this production age appropriate?
    If producers are concerned that content might be an issue, they will include an age appropriate designation in the event description online. However, if you ever have additional questions, please contact our Box Office.
  • Do I need to purchase a ticket for my child if they sit on my lap?
    PAEC Theater policy allows a non-ticketed child age 2 and under to sit on an adult ticket holder’s lap. Individual producer policies may vary.
  • Where is the theater located?
    You can find our address & box office locations HERE.
  • Where will I park when I get to the theater?
    The PAECs offer free on-site parking for all events, in addition to any street parking near the theater that is available. Keep in mind, each high school where the theaters are located has more than 2000 students, most of whom drive every day. So, if school is not in session, we will have an abundance of parking to offer.
  • What are the PAEC's COVID-19 Safety Policies?
    Revised: 3.18.2022 ​ The PAECs are no longer requiring vaccination documentation to enter the venues. The PAECs, Las Virgenes Unified School District (LVUSD) and the County of Los Angeles strongly recommend being fully vaccinated and wearing a mask when attending large events. Please be courteous to all patrons, performers and crew members who are still wearing masks and face coverings for their safety. PLEASE BE ADVISED: Any producer may opt to require stricter vaccination and universal masking policies in venues for their events and performances, for cast, crew, and/or patrons. Please check individual performance policies for more details. Thanks, The PAEC Staff
  • Do I get a discount on rentals if I know someone in the district?
    The district offers different rate schedules based on the producer’s non-profit status with the IRS, as well as for students or employees of LVUSD. Contact us for more information.
  • I'm interested in holding my event in your space. Where do I start?
    Please complete a Performing Arts Education Center Event Questionnaire and return it via email or mail. It’s okay if you can’t answer every question; just include what you know now. If we have any questions after we read your questionnaire, we’ll call you. More than anything, we want to understand your plans so we’re all on the same page and working toward the same goals. (Find the form online at or request one via email at
  • What is available to rent?
    All spaces in the PAECS and surrounding high school campuses are available to rent. To schedule a site scout or visit, contact us today.
  • I have my own sound/lighting/projections/rigging guy, can I use them instead of a PAEC crew member?"
    PAEC crew members have extensive experience in the venues, relying on their knowledge of the spaces to be efficient in their work and troubleshooting to make the most of your time at the PAECs. If you want to bring someone in as a designer we are always excited to work with someone who has a specific vision for a production. We do not allow outside groups to provide their own labor, both for the safety of everyone at the PAECs and the equipment’s well being.
  • I want to do aerial silks, do you supply those?"
    We will provide everything up to the point where you will clip in. You must provide your own mats, silks (with attaching hardware), hoops, etc. That way we can attach to the proper points at the grid and trim the points to the desired height. The best thing to do is schedule a consultation in the theater so we can have a clear idea of what you want. If you want to bring in your own rigger, they must work in conjunction with a PAEC rigger and crew to install the desired systems.
  • Can I use haze/fog/effects?
    Yes, but you need to make sure that you schedule enough time to test the effect(s) so that you don’t trip the fire alarm.
  • Can’t you just run off your fire alarm?
    In short, no. We are currently working on a way to temporarily institute a firewatch during shows so that there is no risk of tripping the alarm and disrupting your show.
  • I want to build something in the shop, can I use it when I need to during my show run?"
    Just as the PAECs are working theaters, the SceneShop and BlackBox are active classrooms, it’s what makes our spaces unique. The shop is available depending on whether or not there is class, or if another scenic build is taking place. We will do our best to squeeze you in, but the best thing to do is supply us with your build drawings/plans, and ground plans/elevations so we can anticipate shop use during your time at the PAECs.
  • Our Technical Director said something isn’t safe, but we believe that it is, what do we do?"
    At the end of the day, the final say goes to the PAEC Production Manager (PM) or Director of Theater Operations (DTO). The Technical Director is their representative when they aren’t on site so in that case they would have the final say about what happens in that situation. Technical Directors are trained to look for and institute the PM’s and DTO’s safety standards and have everyone’s best interest and safety in mind when they ask things to be fixed.
  • Can I get community service hours for working at the PAECs?
    If you volunteer to work in the front of house during an LVUSD event, you are eligible to receive community service hours. Click here to see a list of opportunities available.
  • Does my donation go to the general fund or can I specify a specific program for my donation?
    Donations to the LVUSD Beacon for the Arts Fund do not go into the the LVUSD General Fund, though donations to the Fund that result in the naming of a seat or a room in one of the PAECs does afford you the opportunity to assign a percentage of the total gift to one of LVUSD’s performing arts programs like CHS Theater or AHS Dance. Please make sure to note the specific program you’d like to support on the envelope or the online form.
  • Can I donate items to the PAEC?
    The PAEC welcomes most donations, such as items for the costume or prop shops. Please contact the Director of Theater Operations for further information.
  • Will I receive a letter for my year end taxes?
    Yes, if you make a donation to the LVUSD Beacon for the Arts Fund, you will receive a letter from the California Community Foundation acknowledging your gift, while in-kind donations result in a letter from LVUSD. All donations to the PAECs and the LVUSD Beacon for the Arts Fund are tax deductible to fullest extent allowed by law.
  • Can I set up a recurring donation?
    Yes, we can set up an monthly, quarterly, semi-annual or annual donation program for you. We can also set up installment plans for your donation.
  • Can I pick the seat I want named?
    Of course! That’s the best part of naming your own seat!
  • How do I get on the Donor Wall at the PAECs?
    The Donor Wall Recognition is for our Director, Conductor and Producer Circle level donors, with a minimum donation of $5,000.
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